How long should I allow for the reception of my video?
The personality who receives your request has 48 hours to accept or refuse it, then five days to produce it. So the process can take up to a week, sometimes a lot less.
Am I sure I will receive my video?
The personality you request has 48 hours to accept or decline once you have placed your request. If he's not available, don't be disappointed, it must be for a good reason.
How do I pay for the video?
When booking, you can pay by credit card, Apple Pay or Google Pay.
How to make a clear request for the video or the product?
Be very specific in your request. It is for whom (and how to say it, if it is a difficult name), for what occasion, information about the person and about the event that will allow the personality to fully understand the need. Also, if the personality is bilingual, be sure to indicate your preferred language.
How do I receive the video?
You will receive confirmation that your request has been completed by text or email, depending on the mode you have chosen in your notifications settings. You can go download the video to be able to share or save it in the long term. The video will be in HD and you can play it on your phone or computer.
Can I share my video?
But of course, we even encourage you to do it on your own networks while remaining respectful of the person who took the time to send you a message. No transformation of the video delivered to you is permitted.
When do I receive my refund if the request is not accepted?
All the transactions of the site are done in a secure way. When you request, we authorize your credit card and the funds are not withdrawn until you receive your video. If for some reason the request cannot be completed, the authorization will disappear from your credit card within 3 to 5 working days.
The personality I'm looking for is not on the platform, what can I do?
Tell us. If we see a great demand, we will contact them. Also, you could invite them to join the platform via their social networks.
Can I have a chat with the personality on my platform?
We are producing custom videos but not yet having a live date. Stay informed, it could come soon.
How do you choose the personalities on your platform?
Personalities register themselves and are responsible for their profiles. We want the project to shine far beyond the star system. All those who are likely to attract requests are welcome. On the other hand, an approval step takes place before posting the profiles to ensure that the values we promote are respected.
How to join the HeyAllo team?
Send an email to email@example.com or press the "Help" button in the lower right corner of the screen on this page.